Product: Sears Microwave Oven Repair Clear all filters (3 of 3 reviews match)
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Door handle fell off. Sears won't repair it at a service shop. Tech must some out to your home. Sears web says the part is $61.24, plus they want $250.00 for a Tech to show up at your home. $311.24 plus tax. YEP, about the cost of getting a new microwave. No...
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3 comments
Anonymous
#1483099

Here is a list of local management to contact, Tom 716-570-1391, Mike 518-331-2341, Lisa 585-455-1711, Darlyene 585-424-0912, Mark 716-536-0159, Bob 716-866-8105, Barb 585-274-9904. If they can’t help you I would recommend calling the bbb and your local news media to do a story on sears. Frank, Rochester NY

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Review
#1255269 Review #1255269 is a subjective opinion of poster.
Service
Sears Microwave Oven Repair
Reason of review
Bad quality
Loss
$380
Preferred solution
Let the company propose a solution
1.0
Details
I called sears to schedule a repair appointment. I was told that for my appointment on April 15th, that the technician would have the part when he came out. I took off work for this appointment, only for him to walk in my house and tell me that he thought that I had...
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Review
#1247746 Review #1247746 is a subjective opinion of poster.
Service
Sears Microwave Oven Repair
Cons
  • Anyything
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Sears Dont Care

2.2
Details
They came out took the microwave down and changed the control panel. It took 2 hours and it was not fixed. The tech said to call and tell them. I called and they told me they did not change the part because the microwave was working. I said I have a 4 minute video of the vent opening and closing on its own. They have been out 7 times, and its not fixed. The techs say they can't fix it, and it needs to be replaced. Finally after many phone calls them verify the account talking about the problem with me. I get to the people who will handle replacement of the. Then they ask for Jennie because she is the account holder. I told her Jennie has passed away a month ago. I have always handle this. Then they said we cant discuss this problem with me because the account is in my sister in laws even if that was the case it appears they will discuss your information with anyone, until they have to spend money. Then if someone died a death certificate is not enough they want Estate paper work
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Review
#909564 Review #909564 is a subjective opinion of poster.
Service
Sears Microwave Oven Repair
Cons
  • Dont honor warranty
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution

Contact Sears Customer Service

Mailing Address:
Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
All Sears Contacts

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