On 11/17/2013, I called Sears (800-4-MY-HOME) for my refrigerator(purchased
it from Sears) problem there was a fire breaks out around compressor
area. So I requested a report and claim to the Kenmore manufacturer or
Sears. I never requested repair and service for the damaged
refrigerator. And I was confirmed only $75 for diagnosis fee from Sears
(800-4-MY-HOME) and Home Service company (Service order
On 11/18, technician visited and saw the problem, tech didn't do
anything for the damaged refrigerator. But tech showed me the bill
amount $147 instead my expected $75 for diagnosis fee. The diagnosis
($75) was confirmed form Sears and home service before tech came in.
tech said $75 trip fee needs to be charged. But I didn't heard about that and never signed on the invoice/transaction bill.
On 11/19, reported it to Sears Holdings corporation for the wrongful bill charge to me.
Weekly I have contacted Sears customer service/Blue Ribbon Team/Social Media team, but no response about the investigation of Got-in-fire at refrigerator.
Don't trust Sears Customer supporting if any product has a problem, and Sears Home Services is also bad, just charged over $100 included trip fee with nothing service.
Monetary Loss: $1200.