DON'T EVEN DO IT, DON'T EVEN GO TO SEARS, PLEASE GO TO CONN'S , BEST BUY, LOWES, SOMEWHERE ELSE. I am a very upset and unsatisfied customer.
I went into the sears outlet to purchase a new stainless steel refrigerator. I was going to get a side by side but I really like the new stainless with the pull out drawers and the freezer at the bottom. I had about a 1,000.00, but the manager told me and my husband to try the new sears lease program that had just started in may. We went in on memorial day for a sale and was so excited about the new fridge.
The manager nor any of the other employees was not famaliar with the program but he said we was approved for 1450. and that's what the refrigerator cost would be. I paid down some money over 300.00 and on june 17 they debit my acct. for 255.00.
They kept sending my husband text from the customer service lease ctr. to confirm my bank account. As I was talking to the agent I asked after making all my payment in I believe nov. 2013 I would be finished but then I was advise that there would be a baloon payment of over 800.00 , I immediately told them to cancel that plan and we drove back to sears and talked to the manager to discuss canceling that lease program.
Since then I have drove back to the sears outlet over 3-4 times, lost count and I have called the service lease ctr 4-5 times trying to get this resolved. I have been promised that I would receive my money in 7-10 days and I haven't seen a dime of my money back. I am tired of the run-around and lies. Now the collection team is calling for a payment and we are being harassed for a payment.
This is crazy! I have always bought my washer/dryer from sears for years, but I refuse to shop there anymore and have advised all my friends not to also, and my coworkers at Citibank also.
I don't have free money to throw away for a product that was returned and the contract states that we have 60 days to return and get a refund. At this time I still don't have a fridge, so I am very unhappy.
Monetary Loss: $600.