Horrible service!

Luxury rental. Renter arrives in 2 days.

I paid to have old washer dryer hauled away. Driver left the old appliances in the kitchen. Nobody at Sears can have it removed for 4 or 5 days.

I live 1,000 miles away so I can't drive over there and remove them.

Renter is paying big money to rent this unit. They will have to walk around the old washer dryer in the kitchen for 2 to 4 days.

Hours on the phone today... Many calls... Almost every call is routed to the Philippines (sounds like). The reps are not allowed to tell me what country they're in. Won't provide a phone number for corporate in the U.S.

What happened to this company? This is a customer service nightmare.

This reviewer shared experience about poor customer service and wants this business to read this review and look into the issue (if any). This person is overall dissatisfied with Sears. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

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