On 5 /17/11 I ordered an E-Z graber tool from sears on line several calls and emails later, 6/2 /11, 6/10 /11, a person called and told they will not give me my money back 6/ 11 /11, are allowed to do that, it is only 27 dollars but is my 27 dollars! As of 6 /21 11 no reply yet.
The reason I went with sears is for the perceived reliability. I could of bought the same item for 15.00 dollars on the internet from a number of companies.
I guess this means war.
Monetary Loss: $27.