I was reviewing my credit report and noticed that Sears had placed a negative status for 30 days non payment on my report. I contacted Sear customer service and was told I was 30 + days late on my payment !
I explained that I had paid both of my Sears cards off with two Citi Card 0.0 % checks because of their 25.9 % rate and was notified several weeks later that they were affiliated with Sears and they had cancelled the checks. Of Course I was charged a late fee of $ 70.00 and was then told I needed to pay 643.00 to bring my account current ? It seems that my invoices after 34 years had went to paperless and I no longer get hard copy invoices.Again I was charged another late fee. I sent Sears a letter with the above concerns and was told tough !
The info was correct and I would have to contact all 3 Credit Bureau's with my reason for being late on my payment. I wonder if one hand know what the other one is doing.
Product or Service Mentioned: Sears Credit Card.
Monetary Loss: $105.