Sears not honoring advertised prices on their catalogue website. Customer Service at Sears has gone the way of Bell Customer Service. It just doesn't work anymore.
Trying to place an order for blinds. Online catalogue states 'Today only 30% off".
Enter the size I need and the price quoted is 'Sale Price $46.74; Regular price $54.99'; not even 10% off, let alone 30%.
OK, so I call it in to get the correct price since online is wrong. Let me cut to the chase. After attempting to order this item which took 3 calls over 2 days, 4 sears order or customer service reps, and 2 hours of my time, their solution was ludicrous. Pay the higher price and then call us for a refund.
Seriously?? I spoke with 4 reps over 2 days and no one ever saw a note about the order on my file. If I were to call about the refund in 2 weeks...??? No doubt the response would be the same I've heard from each rep now.
'I'm sorry but I don't see anything on your file.'
Calling Sears now is like calling Bell; lengthy, aggravating, and pointless.
I left Bell. No reason to shop at Sears
Product or Service Mentioned: Sears Website.