i bought a sears oasis washer with extended repair plan. the macine needed repair within 3 months of purchase. the incompetent serrvice repairman took 2 months to figure out what to di, in the meantime he brought me a washer until he "fixed" it. it has been servced two times after that, and now since february 17, 2013 i ahve awited for it to be repaired. the same incomoetent *** showed up, and said it wasn't broken. i had to call at least a dozen times fo thier customer solutions where the call center operators say they have no supervisorws and they are the top level. they told me i had to find a local repairman, which I had to pay for, since i live in a small town I could not find someone to come, i fussed with sears for two months . they finally sent a repairman who siad "it is broken, i have to order parts, it wil take 2 -3 more weeks to get and then when i have time i shall reuturn". i again called customer solutions who siad 'rent a machine, oay up front and we will reimburese y9u" problem is the only rent a place will nly renbt for minimum of 6 months. i called custmer solutions back and they said oh well .
so, i have paid clos to $1,000 for a machine, which has brokne 3 times and have paid for sear's extended repair plan, and still can't use it. sears repairplan suys after so many attemps they will replace.i don't know how long i have to wait for this piece of ____to break again, if and when it is fixed for them to replace it.
Product or Service Mentioned: Sears Repair.
Monetary Loss: $1500.