I took my parents 42" Hailer TV in to Sears #1016 on University Avenue as per the instructions of the phone help line. I was busy so I had an employee take my business card in so they would have my number to call me for the ESTIMATE. When the store rep called me, I couldnt understand his broken form of English, so I asked for someone who spoke English. I got someone , and they said they would CALL me with an ESTIMATE.( after complaining that they do not take tv's larger than 22" in-store for repair).
When they finally did call a two weeks later, James Bryson Spivey (receiving lead man...woohooo....only a step above a door greeter at Wal Mart) called to say the TV could not be fixed, and that I owed them $130.40. I asked him what happened to my ESTIMATE......and he proceeded to tell me that was my ESTIMATE......for them calling a SEARS TECHNICIAN into THEIR OWN STORE...and payment was due in full. I told them to keep the TV, and that I would be telling everyone about their great customer service.
My only mistake was that I work for a non-profit, and James Bryson Spivey proceeded to call and email my CEO and tell her about this because I used an employee and my business card to make this transaction. He used this tactic to force me to pay the bill.....or else. He along with Lori Prado-Johnson, the Ops Manager for #1016 have won the battle, but not the war. I am paying the $130.40 to keep my job, but will spend every waking hour publishing the "great" things about Sears. Hopefully I can spread the word about their great customer service.......and their techniques of stealing from people for their non-working trash they sell.
Product or Service Mentioned: Sears Repair.
Monetary Loss: $800.