we have experienced issues with sears online services.We ordered our christmas gifts this year with a sears gift card and the gifts never came and we had issues trying to use the gift cards.
Each rep said something different. I still don't know if we have the money on the cards and I am afraid to call them and get the run around..My husband used to work there and come home with headache stories. appliances that didn't get delivered, Sears offering free shipping and then increasing the price to make up for it. His boss would tell him he could do advertizing and then when he was about to do it, tell him he can't.
They had a program called take the lead and he would win it a lot and his boss would get mad at him for winning.
Monetary Loss: $120.