OK so I need a part for the Sears Elite Side by Side Refrigerator. I went to my book for the Model Number - it wasn't listed on the book.
So I went to fridge and found label inside and wrote it all down. While I was putting model number in the search box, an online chat representative named "Jennifer" came on and asked if she could help. Sure-why not. Gave her the information on model.
She wanted a description of the part needed. After typing everything, she disappeared, gone, poof. Shameful.
Probably entered just enough to show working. Shameful.
Reason of review: Poor customer service.