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OK so I need a part for the Sears Elite Side by Side Refrigerator. I went to my book for the Model Number - it wasn't listed on the book.

So I went to fridge and found label inside and wrote it all down. While I was putting model number in the search box, an online chat representative named "Jennifer" came on and asked if she could help. Sure-why not. Gave her the information on model.

She wanted a description of the part needed. After typing everything, she disappeared, gone, poof. Shameful.

Probably entered just enough to show working. Shameful.

Reason of review: Poor customer service.

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Anonymous
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