Ordered a Beautyrest mattress that had a free boxspring included. When delivered, NO boxspring, after talking to 1st cust svc rep-no problem, it will be resolved in 72hr.
That hour came and went. Called cust svc center, got bounced around to 4 people, disconnected twice, when I asked to speak with a supervisor. Was told to hold again for a case manager, mind you after being on the phone 75 min, who never appeared.
They kept wanting me to purchase the box spring for $700???? Next time I will just deal with Macy's and stay away from their B.S.