Not resolved
Customer service
Exchange, Refund and Cancellation Policy

Ordering online was a nightmare. Placed on order for $7800 online and without reason it was canceled.

I called, apparently credit card company needed to verify the order was not fraud. Instead of having a mechanism for this, Sears deleted the order. Stayed online with person who was supposed to send me a written cancellation for the order plus input the order for a second time. Did not receive either email confirmation.

But did receive a second cancellation notice that the order had been deleted. Called back, for the second time, replaced the order with a third credit card, and the next morning got a call that all but one item was pending approval. I cancelled the pending item. Waited online with rep till I received a cancellation email on three orders.

Will NEVER order from Sears again. Heading to the Best Buy website right now.

This reviewer shared experience about order processing issue and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Sears. The most disappointing about sears online order from Sears was online ordering process Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Sears.

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