My experience with sears that after my online order is "complete" the next day all or part of the order is mysteriously canceled with no explanation. In one case after numerous calls and waiting on hold, I was told I would be refunded next month.
Next month came and no refund so I called again and waited some more, got another promise and no refund. Visa eventually refunded my $10.59, no thanks to Sears. In the latest incident, I totally used reward points. My entire order was canceled with no explanation.
The online chat rep. reordered it at a higher price charged my credit card the difference and was to refund the difference of $31. I got a $2 refund and $24 worth of points, which I don't want.
After numerous emails I have wasted hours and get apologies but no $. BEWARE!
Monetary Loss: $31.