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Customer service
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Update by user Dec 19, 2014

Well after constantly calling customer service now I receive an email saying my order didn't process but what I don't understand is if I ordered two items TOGETHER how did I receive one & other didn't process I will NEVER order from sears.com again

Original review posted by user Dec 18, 2014

I ordered 2 items from sears.com and was guaranteed it will be here each day by customer service team they sent one item & the other is still processing but I haven't gotten any updated info & I have to call them every day to see what's going on & they pretty much won't tell me anything & I am highly upset because I have a boy & girl & CANNOTgive one with out the other I have a feeling it's not going to be here by Christmas and that’s not cool they got their money but I haven't received all my order even though I ordered it all together & haven't gotten ANY updates/info from them unless I call them

Reason of review: Poor customer service.

Company wrote 1 public responses to the review from Dec 18, 2014.
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Sears Response


We are disappointed to hear about this.


We want our members to be satisfied at all times.

If there is anything you need assistance with in the future, please reach out to our social channels and we would be happy to assist!

• Sears Facebook: http://on.fb.me/18CwSqp

• Sears Twitter: http://bit.ly/1BK1jbL

  Both channels are moderated from 8am-8pm Monday-Friday and Saturday-Sunday 8am-6pm CT to happily assist our member's with any issues they may have! Thank you, SearsCares

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