Normally, I research companies before making a big online purchase, but I didn't in this case because, hey, it was Sears! BIG MISTAKE.
I wish I had read all of this before I dropped $1000 on an oven that I ordered from searsoutlet.com. Ordered on March 3, got an email saying the oven would be delivered March 13. No oven ever came. Called the 14th and got the run around from their customer service for 3 days.
They kept telling me they are checking on it and they would call me back. NO ONE EVER CALLS BACK from Sears. I even called corporate - what a joke. They talk a nice talk but thats all it is - talk.
They said they would get back to me too to tell me what was going on, but shocker - they never did. "Nick" and "Dawn" and countless other customer service reps gave me the run-around, never got me an oven, and never gave me a refund. So essentially, Sears stole our money and I had to dispute through my credit card. BUYER BEWARE!!
I'll never buy anything from them again, not even from their mall retail store. I don't care if other stores sell the same thing for triple the price...the other stores will always get my money.
Monetary Loss: $1000.