Not resolved
Customer service
Product or Service Quality

I Purchased a Kenmore water softener direct from Sears less than three years ago. The owner's manual from Sears offers a 10 years warranty against leaks.

Yes, I still have all the original paperwork. I called the Sears repair number and then Sears repair tells me they ONLY send repair service for Extended Warranty customers, that I have to find and pay for for my own repairman and repairs.

Only afterwards, would Sears consider talking with me. The Warranty clearly says they will replace leaking tanks for ten years - it does not mention the Sears repair does not do warranty repairs

Product or Service Mentioned: Sears Repair.

Reason of review: Warranty issue.

Monetary Loss: $900.

Preferred solution: Deliver product or service ordered.

I didn't like: Non honored warranty.

Company wrote 0 public responses to the review from Aug 15, 2015.
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