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Misleading: Sears optical in Hicksville is separate from the Sears store. The treatment there is awful.

Kept waiting with a sign that says "be back at 11:30" takes arbitrary time out and keeps you waiting. Says glasses will be there in 2 days, you call back and he's out for the week with no note to co-workers as to status of your frames. Talks on the cell phone while waiting on you. Disgraceful and a poor reflection on Sears.

If separate of Sears, why does it say "Sears Optical" when they won't stand behind you? If you call to complain you get their International Idiots answering and are of no help at all. I predict Sears will soon go down the tubes.

They are no longer the Sears and Roebuck of yesteryear which was so dependable. Now they suck.

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Gracey, Kentucky, United States #446126

went to go get glasses on 3/1. the lady told me since i had my first prescription of bifocals, that i needed to spend $300.00 on lenses and frames.ok, well she said it would be 10 days.

today is the 10th day, i still have no glasses, and my eyesight is steadily getting worse.called to find out about the glasses and one hour and 15 minutes after they were supposed to open, i finally get someone on the phone. poor poor customer service.

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