My experience with Sears Optical in North Riverside, IL, was horrible! They made my bifocals incorrectly, and I told them they weren't right when I tried them on, but the guy who told me he is store manager (turned out the real store manager is on pregnancy leave) told me to take them and try them for as long as I want, and I'd probably get used to them.
I took them back three months later, the manager measured my eyes again, and sent in a new order. I said, "Don't you need to send these back?" and he said no. He told me they would be ready in 7-10 days. It's been a month and I still don't have them.
I called every week and was told they're still working on them, they don't know what's taking so long, they're in the mail, etc. Today the manager called me and said the lab can't make the new glasses until they send in the old frames! I've been waiting all this time for nothing. I want to note that I called the Sears National Customer Relations Dept.
at 800-549-4505 was very professional and did a really great mediation job, hopefully resolving this to my satisfaction. Sears Optical supposedly is going to have me pick out a new frame today, send my order in as "express," have the glasses remade for free, plus give me a 20% discount off the price I already paid.
We'll see...even if so, I would never buy glasses there again.
Product or Service Mentioned: Sears Manager.