Washington, District Of Columbia
With Company response Not resolved

Ordered from in store and several items on line. On line order was partially delivered...

emailed three times called twice.. not sure if I'll ever get the item. In store item was set for delivery three times and did not arrive. Funny thing is they never can find the salescheck order / phone number / what was ordered.....Hmmmm....

I guess I really don't need to shop at Sears, unless I love aggrivation and speaking to our friends in India daily. I need to have minimum 100 words to submit this...

technology today is wonderful... minimium just to post a complaint.

Monetary Loss: $1700.

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I too have been given the runaround by Sears, I ordered a heating blanket as a gift for my mothers birthday, it was supposed to be delivered 1/6/2012, the shipping label was generated but neither sears nor UPS knows what the *** happened. Sears has failed to give a reasonable solution to fix the porblem except refunding the shipping charge, the realtionship managers suck, they just keep giving the same response of it takes 5-7 business days.

Sears Response

Dear Angrybirdinny,

I am very concerned by what I have read here. I came across your post and would like to offer our assistance in resolving your delivery issues. My name is Mike and I am a member of the Sears Social Media Escalations team. I can definitely understand being upset with the fact that the items you purchased have still not been delivered. I would like to put you in contact with a dedicated case manager who will work with you as a single point of contact to ensure that your items are delivered.

At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the items were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Angrybirdinny) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Mike D.

Social Media Moderator

Sears Social Media Support