I bought Kenmore fridge, it was delivered with 15 dings, when I made the purhcase only had one ding, on-top off that I called the sears rep. he said keep the item i will exchange it for you.
i had to kepp the fridge, come to out the next day the compressor blew out on $2200 fridge, I got such run-n-round with service call, lost all my food and medicine. Then they sent me Samsung which the ice-maker was not working. when I called the store manager in San Leandro he said I can refund you the money and you can buy from somewhere else, I told him send me email with his sugesstions and he never did.
I have wasted over 6 hours, 16 phone calls and 9 emails. This location has the worse phone answering service, you could be on hold for over 20 mins...they never pick the phone...to tell the salesperson is busy.
Monetary Loss: $695.