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Good Evening!

I will try and be as brief as possible and possibly grant some assistance and relief with your problem with your purchase from the Sears Outlet Store. Please review the Sears Outlet Certification Process: https://www.searsoutlet.com/d/c/certification-process.

"Sears Outlet Stores Certification Process -

"Outlet Certified

"Sears Outlet sells both new items as well as one-of-a-kind, out of box, discontinued, refurbished, scratched and dented, and used merchandise.

"All items that are non-new undergo a stringent testing process and, when necessary, have cosmetic parts replaced and/or are repaired. Only once an item has undergone our thorough certification process is it approved to be a Sears Outlet Certified item".

"All Sears Outlet Certified Products: * Are rigorously tested for full, like-new functionality; * Have missing parts replaced; * Are repaired, if necessary, and retested; *Are refurbished with replacement parts for mechanical defects found during testing; * Are fully cleaned and sanitized; *Follow the Sears Outlet return policy*

"The certification process follows the same basic mechanical guidelines as recommended by the Original Manufacturer".

Please note: This is a subjective opinion, but hopefully it can help you and others to cut through the mess when making purchases like this from the Sears Outlet Stores. Since you made this purchase three months ago, your warranty for repair/replacement is STILL APPLICABLE, according EXACTLY to the Sears Outlet Certification webpage:

"Customers Purchasing a Certified Appliance or other item from Sears Outlet should expect:

" A fully functional and operational unit; "The assurance that the unit still meets Sears quality standards as the nation's leading retailer of appliances and appliance related products"

"The manufacturer's warranty still applies to both new and Out of Box items certified by Sears Outlet, with the exception of Samsung out-of-carton product, which is covered by a Sears Outlet warranty that covers 1 year of parts and labor.

*In warranty home appliances are subject to repair only, unless a Sears Product Repair Technician determines that the appliance is not repairable. Contact 800-4MY-HOME (800-469-4663) to schedule a free service call*.

**"Where applicable, all refunds will be issued in the same form as the original method of payment. You can read more about our Return Policy here.**

***"If you are not satisfied with your purchase for any reason, please let us know. Click here to send a message to our Customer Service team".***

Pissed Consumer has some valuable tools and verified users who offer assistance and suggestions to help in the process. I hope this helps, and please keep us and pissed consumer know about your steps of resolution and any updates when you have time.

Thanks again for reporting problems about Sears and Sears products.

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