We purchased a Sears Pro Double Wall oven .. and paid and electrician installer over $300 to put this in.
When he arrived and opened the box .. the Oven was missing the mounting brackets to install the oven and the package with all the screws. Sears was very UN-helpful in trying to expedite the parts to us which they had left out of the carton. I will never buy another Sears product again.
As a result of this we were without our any oven for over two weeks.
For the cheap $3 part Sears lost my business for life. Very poor business model.