Product: Sears Oven Repair Clear all filters (8 of 8 reviews match)
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Technician checked my oven and said I needed a new ignitor. cost to me was $324.00. The replaced part only costs between $29.00 and $40.00. His service fee was $99.00. Why such an inflated price for ignitor. #5303935066? I feel that Sears ripped me off. I won't...
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2 comments
Anonymous
#1701735

Service fee is for them to come out, labor would be on top of the service fee. Some places just fold the service fee into the labor costs, saving you some money.

The. There are places that literally charge for everything. There is also this thing called capitalism, which means you had a choice. You chose to go with that company.

You say you FEEL ripped off but you do not itemize your receipt so how is anyone to really know if you were indeed ripped off? Communication goes a long way.

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Review
#1558454 Review #1558454 is a subjective opinion of poster.
Service
Sears Oven Repair
Reason of review
Pricing issue
Preferred solution
Price reduction
1.0
Details
8th, 2018 our built in oven quit working. Called sears appliance repair. repairman said he would have to order the part. after 2 weeks and no part I called to check status. was told it was being processed. after 3 weeks and no call back from numerous calls finely was...
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1 comment
FragrantDhole422
#1603793

The repairman was here from2:56 pm until 3:16 pm for a total of 20 minutes at a price of $249.79 diagnostic and labor fee.

Review
#1409310 Review #1409310 is a subjective opinion of poster.
Service
Sears Oven Repair
Cons
  • Inept out of country service reps answering the phone
Reason of review
Poor customer service
Loss
$414
Preferred solution
Full refund
Tags
  • No Help From Employees
4.1
Details
Bought my Elite wall oven in Nov, 2017. Had it installed first week of Dec, and started my holiday baking. After the Pecan pie dripped sugar on the bottom of the oven, I set the Self Clean option, having more baking, as well as the Christmas turkey to roast. The oven...
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1 comment
Anonymous
#1430196

Sears is worthless now, they have lied to me and my family several times to cover up for their poor service.

My grandmother worked for Sears for a long time in the 70's and 80's and would be so disappointed in them now.

Review
#1183683 Review #1183683 is a subjective opinion of poster.
Service
Sears Oven Repair
Pros
  • Ordering online
  • Online order
Cons
  • Sears does not install
Reason of review
Poor customer service
1.0
Details
Back in October 2016 my oven broke and a rep from Sears came to my house. He ordered parts and charged me in advance the estimated amount of $380.91. He ended up not using a part and he took it back. He told me I would receive a check in the mail with a $131.70 refund...
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1 comment
rollo2016
#1309133

The fact that he demanded payment in advance should have told you something was awry.

Review
#1027194 Review #1027194 is a subjective opinion of poster.
Service
Sears Oven Repair
Reason of review
Poor customer service
Loss
$132
Preferred solution
Full refund
1.1
Details
Sears sent someone out a few weeks later. They ordered a top and gave us a date. My mom waited all day from 8am to 5pm as instructed. NOONE called or came out. Sears said that they forgot and rescheduled for today. The called and had to reschedule for next month...
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1 comment
h.kitchener
#1268883

Your experience seems to be common now with Sears. Best to shop elsewhere.

Review
#988659 Review #988659 is a subjective opinion of poster.
Service
Sears Oven Repair
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Mad at Sears

1.0
Details
I contacted Sears online for appliance repair. The tech came to my house and took my stove apart my stove is still apart he did not put it back together He took my check and said that he would come back in two weeks. I asked how could I cancel because two weeks is two long to go with out a stove. He said that I needed a regulator. He took my check and he left. I call another company andy the repair men said that the sears tech had taken the burner to the stove. I call sears I found out that there customer service is in the Philipines and you can't understand their english. It is impossible to get help from them They are in a mother Country so how could they help me get my burner back. They don't even know the guys name just a number 001404. Sears is lending out its name but not responsible for what happens after that One nightmare
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Review
#986189 Review #986189 is a subjective opinion of poster.
Service
Sears Oven Repair
Reason of review
I can't have my stove fixed because they stole a part from me
Loss
$300
Preferred solution
Let the company propose a solution

Sears Oven Repair Review from Glenside, Pennsylvania

1.5
Details
I prchased a gas range from Sears: paid for install and extra code ***. After tech left I noticed the door would not shut properly, so I called repair for the Brand new range. Repairman came the next day and played with the door and said it couldn't be fixed and I'd need an exchange which was fine with me. Here's where the Sears nightmare started. After speaking with "resolution specialist", I was told the repairman worded his report wrong and I couldn't get a replacement only parts to fix a brand new Sears jacked up range. I'm locked into an on going nightmare because I purchased four (4) so called Sears products. I'm preparing myself for the long distressful road ahead. Word to the wise...Don't buy Sears products!
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Review
#847621 Review #847621 is a subjective opinion of poster.
Service
Sears Oven Repair
Reason of review
Bad quality

Another bad review for Sears

Yesterday I had set up an appointment for an oven repair between the hours of 10 and 2 PM. I rearranged several appointments and meetings for the appointment and waited for the oven repair person to show up. Toward the end of the four hour window I decided to look further into the details of my confirmation and verify I had the time correct. I was surprised to find out that my time has been changed WITHOUT any email or phone notification. I had received an automated confirmation phone call the day prior telling me the time was 10am-2pm, and that's it. Unbelievably, the time had been changed without my notification or agreement. I could no longer stay in my house due to outside engagements, so for no reason had rearranged my day (and multiple other days) in order to be able to wait in my house for this four hour appointment. Imagine my surprise and dismay to find out that I had waited, and rearranged multiple meetings, appointments, etc., for no reason. I called to express my concerns and was told I could speak to a supervisor. The supervisor never called me back. I was also told I would receive a $20 gift card in my email, for the inconvenience. (By the way, $20 is a joke, considering the time I had lost). So this never arrived. Obviously, this entire situation is atrocious customer service. And obviously, Sears has to be losing money if this is the way they treat people. There are many other options and I personally am crossing Sears off my list for potential future home purchases or repair, or anything else. Thanks, but no thanks.
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Review
#701819 Review #701819 is a subjective opinion of poster.
Service
Sears Oven Repair
Cons
  • Horrible customer service
Reason of review
Poor customer service

Contact Sears Customer Service

Mailing Address:
Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
All Sears Contacts

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