I ordered two sets of apothecary jars (3/box) December 5. Delivery in 5-7 days.
December 18...still no delivery. I call and cancel order. No prob, we'll refund you, says phone customer service. One box arrives end of December with one set.
No second set. STILL HAVEN'T resolved this after four phone calls and 6 emails.
Clearly, SEARS knows that it doesn't have to remedy these errors with online shipping and chooses to ignore problems instead.
Customer service will not follow up or provide answers. Sears customer my whole life...I am so shocked and disappointed that I will NEVER shop Sears again.
Product or Service Mentioned: Sears Delivery Service.
Monetary Loss: $24.