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I ordered two sets of apothecary jars (3/box) December 5. Delivery in 5-7 days.

December 18...still no delivery. I call and cancel order. No prob, we'll refund you, says phone customer service. One box arrives end of December with one set.

No second set. STILL HAVEN'T resolved this after four phone calls and 6 emails.

Clearly, SEARS knows that it doesn't have to remedy these errors with online shipping and chooses to ignore problems instead.

Customer service will not follow up or provide answers. Sears customer my whole life...I am so shocked and disappointed that I will NEVER shop Sears again.

Product or Service Mentioned: Sears Delivery Service.

Monetary Loss: $24.

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Where you reimbursed? When did you get reimbursed?

Any company, shipping a product is subject to 3rd party shippers, for small items. Unfortunately, theft is a part of that reality.

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Meaning that you are leaving out crucial details to a company making service right, even though they may not be completely responsible for your shipping woes.

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