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I just bought a $200 tool set for my boyfriend for christmas. When it got here the box was falling apart.

You could tell they just taped up the rips in the box and sent it anyways. When I tried to pick the box up, a smaller box feel out of the bottom. There was no bubble wrap or any thing to keep it from bouncing around. And if that wasn't enough, the smaller box that actually contains the tools looked just as bad.

I will have to find another one to put the tools in.

I will never be a sears costumer again. I'm am pissed.

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MikeBrady
#756902

Often the shipper will "repair" a box that is damaged so don't get pissed at Sears just yet. And no, you don't have to find something. Contact the shipper and Sears and one of them should take care of damages.

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