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Sears Parking Review

5.0
Details
I went to Sears in Los Angeles on Olympic and Soto I pulls up in my car I have a handicap because I am handicapped I park and go into the store to buy items when I get to the counter there's no handicapped line nor anyone to help me I have to speak to the manager Her name was Brisa and I got a real bad attitude from her can someone please contact me thank you
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Review
#827359 Review #827359 is a subjective opinion of poster.
Service
Sears Parking
Reason of review
Poor customer service
I went to sear to exchanges a broken ratchet.I arrive at the store find out that crime is so bad they only use one door out of like 4 on threes sides of the building.I drive up to the door before parking to read the sign.There is a 8x11 laser printed sign on the door...
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1 comment
David
Sears Response
#686669

Anoymous431702,

My name is Liz and I am with the Sears Cares Team. We are so sorry to hear of the frustrations you have encountered at one of our Sears stores. We would appreciate the opportunity to discuss your experience and help any way we can to address any concerns you may have. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that I have assigned to reference your post (Anonymous431702), to smadvisor@searshc.com. Again, we apologize for the inconvenience we have caused you and look forward to speaking with you.

Thank you,

Liz R

Social Media Moderator

Sears Social Media Support

With Official Company Response
Review
#431702 Review #431702 is a subjective opinion of poster.
Service
Sears Parking

Sears at Mall closes at 8:00pm daily!

My husband and I are avid SEARS customers, having bought countless items for home and garage over the years. Looking for an item in particular, we drove 20 minutes to our local SEARS at Shenango Valley Mall in Hermitage,PA, only to be told by the associates that the store would be closing in 10 minutes! This was news to us, as it used to be open until at least 9:00pm daily! We did not have time to find the needed item, and instead went to our local LOWE'S where we not only purchased it, but several other things! Are they trying to purposely lose business at this SEARS? On our way out of the store this day, 6-7 other people were coming in to shop. We told them to save their time as they were too late! With that, everyone left the parking lot!We will think twice about going back to this SEARS!
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1 comment
Anonymous
#487317

Any shop that is in a Mall has to OPEN/CLOSE when the mall says it should. It is not SEARS' fault.

Review
#321078 Review #321078 is a subjective opinion of poster.
Service
Sears Parking
I can't believe the run-around my 86 year old mother has gotten on her new kitchen durable products. A fridge- broke three times, dishwasher- broke one time with a blown up board, and stove top - broke one time with cracked glass. Each service intervention has...
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2 comments
Anonymous
#344450

Dear "Sears Cares", You have got to be kidding! I e-mailed a letter to Sears' "Social Media Support" in reponse to a note I had from a fellow named Roy, which pertained to this very issue of faulty appliances and poor customer service.

It was a detailed letter, including contact information and a breakdown of the concerns. Two weeks later that letter has gone un-responded-to.

You claim Sears cares! If they did they'd stop sending canned responses to very important business correspondence and communicate directly with people who are so upset at Sears' practices. Sears doesn't really care, and the way they handle their customer complaints speaks to that statement.

Fortunately we live in a world where we have choices.

Mine is to NEVER buy an appliance from Sears again. I hope the rest of the common public can follow that as well.

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Review
#258895 Review #258895 is a subjective opinion of poster.
Service
Sears Parking
Loss
$1200

Contact Sears Customer Service

Website:
www.sears.com
Mailing Address:
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
All Sears Contacts

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