Not resolved
2.5
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Warranty
Website
1 comment

have dishwasher that as usual when you really need it it brakes. A week before Christmas quit.

Ok diagnose found to be control panel. Jumped on line to Sears parts ordered 1 was told in stock and est. delivery 23 Dec. plenty of time to install before holiday meals and mountain of dishes.

Well that date came and is gone. A week later after many e-mails asking where's the part??? Now told it's NOT in stock and will be at least 2 more weeks. Being a 10 yr.

old machine would have replaced and would have had happy wife. And we all know happy wife happy life.... It is getting VERY OLD being told 1 thing and getting another. And being a Whirlpool part yet doesn't cross over to a retail part typical Sears.

Last large purchase from Sears forever... service is non-existance

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: Still no parts for over 3 weeks, Says item in stock and it is not, Never have parts or items in store.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
SearsCares
#934200

Hi there!

We understand how your experience has been frustrating.

 

We would love to help!

Please reach out to us on one of our social channels so we can best assist you going forward:

 

• Sears Facebook: http://on.fb.me/18CwSqp • Sears Twitter: http://bit.ly/1BK1jbL   Both channels are moderated from 8am-8pm Monday-Friday and Saturday-Sunday 8am-6pm CT to happily assist our member's with any issues they may have!     Thank you, SearsCares

You May Also Like