Called Sears parts line on November 16th to order a new filter cartridge for our Kenmore refrigerator. Sears promised delivery by November 26th so I gave them a credit card and waited.
I called yesterday only to find out that the item was backordered and would not get here till after the new year. This was in spite of the fact that Sears had charged my credit card for the full price - over $60 on November 16th. No call from Sears about the backorder. I asked them to cancel and take the charge off my card as fast as they had put it on - they, of course, said it would take 2 weeks.
I have never had good service from this company in my life and will never buy anything from them again. By the way for anyone who wants to get these refrigerator filters for a better price (same filter) you can try to visit http://www.thefilterstoreonline.com/. You can bypass sears and save money.
Product or Service Mentioned: Sears Delivery Service.