We've bought our appliances at Sears for 20 years, but never again. We just bought a refrigerator and stove.
We had a problem with the stove and I called to see if it was covered by warranty. 2 hours on the phone but they would ONLY schedule an appointment. Part was delayed; 3 weeks before it was repaired. Then I moved our high-efficiency washer; bought shipping bolts, but washer now leaks transmission fluid.
All Sears will do is make an appointment, not tell me what it will cost.
Website says to call for troubleshooting, but NOBODY will troubleshoot.