My husband bought a 5 year service contract for our new air-conditioning and heating system in 2008. In 2010, during a heat wave, my system stopped working and I called for service. The "first appointment available was 3 weeks later. Fortunately, a supervisor was able to move that up to within three days. The service man diagnosed the problem - but did not have a tool to fix it and could set an appointment two weeks later. Again, a supervisor arranged an earlier appointment for me. Repair was finally done.
Service contract allowed for annual maintenance service and I called to schedule for my heating system so as to keep it in good working condition. Three separate appointments were made and broken - due to "overbooking" before service was provided. The maintenance service took all of 15 minutes...but cost me three separate four hour appointment blocks before being provided!
Called to schedule maintenance of air conditioner and an appointment was scheduled for today - between 8a.m. and noon. At 12:30 I called to see when the person was coming to discover they would have to reschedule....not enough technicians to meet appointments scheduled.
Consider carefully before buying an expensive service contract with sears...the frustration of dealing with them and their broken appointments is not worth the cost.
Product or Service Mentioned: Sears Repair.