Bought a Kenmore Oasis in Jan. 2008 with a 5yr.
repair warranty. Washer broke for the third time . Called the service dept.today. Their best response time is 8 days away.
After the problem is diagnosed and a part is needed it will take another week to finally get it fixed. We have bought and owned Sears products for many years and their service was great. Sears service anymore is terrible. Your best bet is not to buy their products or their warranties.
You can get better service from other companies. I know that I will not buy anything from them.
Product or Service Mentioned: Sears Repair.