I bought a riding mower. made 2 appointments for service(not running) they never showed up on the first one I called 2 hours after the latest time they gave me they would be there and the guy said he can't make it today.
I called and they set up another appointment and they again never showed up. Tried calling the CEO and you can never get anyone there to answer the phone. All service appointments are made overseas with morons that speak everything but english.
When you tell them you want someone in the USA they tell you they have no one. I will never buy anything from Sears again.
Reason of review: Poor customer service.