In December our washer broke. I called Sears to schedule repair.
It took them over two weeks to get here and fix it. I was told the warranty purchase was a good deal and if they could not fix it if it broke again, I could get the cost of warranty put toward a new washer. The washer worked for a couple of months and I called again for them to come and fix it. It worked for a couple of weeks and I rescheduled yet another repair scheduled for May 6th.
We went out of town for a child's event and paid someone to be at our home during the repair. SEARS called to say they could not come between 7-11 am and the person we hired was scheduled to leave at 11:00. I called and told SEARS this and they still did not come between the time they scheduled. I asked for the warranty to got towards a new washer and I was told they could not do that.
ONLY SEARS CAN SAY when they will refund the warranty. This means that they could come once a month for the entire year and still not refund the warranty cost. What a horrible scam.
I'll never purchase through SEARS again. Sincere, Sally Bart
Product or Service Mentioned: Sears Repair.