Bought a Kenmore hot water heater 12/19/11,installed it 12/20/11 and the ignitor would not spark.Was going to unsweat piping & return but decided to call Sears service.They had a tech come out next day and he confirmed it was not sparking.
So he ordered burner assy & ignitor and expected the parts to arrive Fri.12/23/11. Te tech also said that when they do arrive ,he would return Fri. and install the parts. Well Fri.
12/23/11 the parts came at 12:00 noon, and I called Sears service to have a Service tech to come and replace the parts, but the lady who answered told me the soonest she could schedule was Tues.12/27/11. I was furious, and told them this was unacceptable but all I got was 'that is the soonest we can do" my family and I were with hot water for over 4 days and i was pissed!So i called a local company and had them replace the parts,it cost me over $120,but at least we have hot water.
I sent an email to Sear to see if they will pay but don't hold your breath.Jim