We recently had a portarit session at sears and got a single image on CD. We were told that it is a high resolution image but when I went out to print a 16x20 print it gave me a low resolution print.
Our understanding was we should be able to print good quality prints with the image on CD. When I called in the studio they told me that their images can only go upto 8x10. This isn't what I had paid for.
I can get a good 8x10 print with pictures taken at home too. I was very unhappy with the customer service.