I purchased a Kenmore Elite dryer along with the Service Agreement. The dryer was okay - never good - but I had no service calls for 4 years.
I extended the Service Agreement. The dryer stopped drying. The Agreement offers replacement if there are 4 or more repairs in a year with a functional appliance. My dryer was always functional - just took 4 hours to dry a load of kids clothes.
I had repair after repair. Each time the technician would say "let's try this" and order a different part. Twice the dryers placement was the problem (i.e. too close to the wall, too far from the wall) even though it had worked for 4 years in that same spot.
I hired people to clean the dryer vent repeatedly - but it wasn't dirty. Somehow, I never qualified under the Agreement. Last week Sears contacted me to offer a service plan extension. I explained that I was not interested as Agreement was worthless.
The rep, "Arthur from Miami" sounded shocked and verified service calls on 3/9/12, 4/25/12, 7/25/12, 8/2/12, 10/2/12, 10/20/12, 4/5/13, 8/13/13, gave me a number to call once again. I spoke with Courtney who spoke with her supervisor Janie. My dryer did not qualify and they could not send me a copy of the Agreement because mine expired 6 days ago. Sears is underhanded and fraudulent with this agreement.
Deceptive Trade Practice. I have hired an attorney.
Product or Service Mentioned: Sears Protection Plan.