I am stunned at the incompetence of Sears service. I have protection agreements on my washer and dryer.
My washer needs service. I call on march 11th to get an appointment. I can't get one until March 20th.
Then today they call and cancel my appointment and try to reschedule for March 26th because they do not have enough technicians. Really! That sound like a them problems.
I complain that the reschedule is unacceptable. They give me a phone number to talk to a supervisor. At this point as I type this I have been on hold for 30 minutes. And guess what; a supervisor answers and still will not re-route anyone. So I guess, because Sears does not have enough technicians to cover So AZ, and because, based on what other Sears techs have told me, they are a terrible place to work, I am just one of the many that can't get service.
These people continue to baffle me.
Product or Service Mentioned: Sears Washing Machine Repair.
Reason of review: Poor customer service.