Do not expect satisfaction with the Sears Protection Agreement.Case No.24084472.
Send in a camera for an issue under the protection agreement. It comes back. I do not use it until 2 months later. Same problem as sent in.
Procrastinate so gets sent back a month later for same issue. (3 months between.) Returned with not of customer abuse. Again, procrastinate so contact again today, 4 months later. Told it was "liquid damage." Huh?
And this is not covered. When state same problem as first time and never repaired, told; "Liquid damage so we can not repair it under the protection agreement." I state is same problem. I am told had liquid damage so it can not be sent back. So, how does same problem, never corrected, become an customer abuse issue?
Sounds like a way to not have to deal with their own warranty.Guess selling something that will not be delivered on makes the company money.
Monetary Loss: $278.