In August 2011 we purchased 2 ductless heat and air units with 5 year protection plan. For the last 3 years our smaller unit will quit working when it gets extremly hot.
Techs come and go. This year again called Sears. Wonderful news! They no longer service these units.
And their records show that we have canceled previous requests. They never notified us.
We offered solutions 1-fix it 2-replace the unit 3- come take out unit and refund for it and plan or 4 - we contact lawyer. We're waiting on paperwork from Attorney General's office.
This reviewer shared experience about warranty issue and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Sears. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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