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In August 2011 we purchased 2 ductless heat and air units with 5 year protection plan. For the last 3 years our smaller unit will quit working when it gets extremly hot.

Techs come and go. This year again called Sears. Wonderful news! They no longer service these units.

And their records show that we have canceled previous requests. They never notified us.

We offered solutions 1-fix it 2-replace the unit 3- come take out unit and refund for it and plan or 4 - we contact lawyer. We're waiting on paperwork from Attorney General's office.

Product or Service Mentioned: Sears Protection Plan.

Reason of review: Warranty issue.

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