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MY LG WASHER OVERFLOWED, scheduled service on weds. evening ..scheduled for following Tues.

8-5p which was a no call no show day, when I called Sears they advised me they were unable to contact the service co. THEY contracted and scheduled SO I WOULD HAVE TO THE FOLLOWING DAY TO GAIN INFO AS TO WHEN THEY WILL COME... they CAME the Wed... washed 3 loads and washer overflowed again..

called SEARS AGAIN, they rescheduled for the following Tues. with the same service company who again was a no call/no show for Tues, 11/23/17, 8-5P...called SEARS TO CONFIRM AT 245PM, DUE TO NOT HAVING RECEIVED A CONFIRMATION CALL FROM THE SERVICE COMPANY AS OF THAT TIME, SEARS advised they spoke with and confirmed the service company would arrive by 5pm..at 630pm, I called SEARS AGAIN, EXPLAINING THEIR SERVICE COMPANY HAD AGAIN BEEN A NO CALL/ NO SHOW AND I NEEDED SERVICE ASAP..i was then advised then the case would be ESCALATED TO THE INTERNAL DEPARTMENT WHO WOULD CALL WITHIN 24-48 HOURS...I asked if they if they considered THANKSGIVING A HOLIDAY AND CONFIRMED THEY DID NOT; THERFORE, I WOULD BE CONTACTED WITHIN 24-48 HOURS... IT IS NOW 322PM FRIDAY 11/24 .. NO CALL RECEIVED AS OF YET ...EACH TIME I CALLED I ASKED TO BE SCHEDULED FOR SERVICE WITH A DIFFERENT CO THAN THE PRIOR NOCALL/NO SHOW SERVIE COMPANY ...

I STILL NEED SERVICE, AND SEARS DID FINALLY RESCHEDULED ME FOR NEXT WEDS. 11/29/17... today I requested a SUPERVISOR, JOEN ASSOC # 5866651 WHO HUNG UP ON ME while I was asking questions, I NEVER ONE GAVE HER A REASON TO HANG UP, I DON'T USE VULGER LANGUAGE, or ARGUE....

lets see I PAID THOUSANDS for a five year renewal, BUT CAN'T GET SERVICE OR SERVICE REPAIR WITHIN A THREE WEEK TIME FRAME???? interestingly the call center finally admitted to being in the Philippines, I guess SEARS AS WE HAVE KNOWN THEM TO BE IS OVER...NO CUSTOMER SERVICE, NO CARE OR CONCERN...

Review about: Sears Home Services Claim.

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

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