On October 31, 2013 I ordered a new bedroom set and a new mattress from Sears. When the order was confirmed everything had a delivery date of November 12.
When November 12 came I recieved the mattress and boxspring but not the furniture. I called customer service to address this issue and they couldn't even tell me anything about why I didn't recieve it or where it was. The next day I contacted them again and still had no answers. After needing to contact them 5 times I finally recieved an answer of there has been a delay with the vendor.
I paid $398 for shipping and this is the kind of treatment I recieve. I don't know about anyone else but if I'm paying $398 for shipping I expect that item to arrive on time. Given this situation I expected to recieve my shipping charge back because Sears somehow messed this up but that would be quality customer service to do something like that. Sears refused and just gave me an attitude.
To make a long story short the product finally arrived on the 22nd......10 days late. So if you want to order something from Sears be prepared to have thing delivered when they feel like it, not when they say they will and be prepared to pay outrageous shipping charges to have something arrive 10 days late and finally be prepared to be provided with horrible customer service where nobody knows anything.
Product or Service Mentioned: Sears Delivery Service.
Monetary Loss: $398.