Product: Sears Refrigerator Repair Clear all filters (167 of 167 reviews match)
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Sears in Hummelstown, Pennsylvania - I can't understand the customer service agents and their system to help customers is an absolute Trainwreck

1.0
Details
Someone was supposed to be at my house 3 hours ago to fix my refrigerator and nobody showed up and I never got a phone call from anyone. The window that they were supposed to be here was 8 a.m. till noon and it is now almost 3 in the afternoon and I haven't heard a thing This is absolutely ridiculous!!!!! I've been on the phone with them and transferred about 8 times in the last three hours and I still have no idea where the technician is and what is going on
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2 comments
Anonymous
#1777973

You will wait forever on sears. In the end it still won’t be repaired correctly

Anonymous
#1777250

He's probably off drinking somewhere or hanging out with his girlfriend.

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Review
#1707914 Review #1707914 is a subjective opinion of poster.
Service
Sears Refrigerator Repair

Never Shop at Sears

1.0
Details
Customer Service lied to me multiple times about my appointment date. Didn't have enough technicians in my area to come until a month out to fix my refrigerator. I am done with Sears. Will never shop there again.
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Review
#1707013 Review #1707013 is a subjective opinion of poster.
Service
Sears Refrigerator Repair
I purchased an $1800 refrigerator from Sears two and a half years ago. It broke over a month ago. A technician came out and attempted to fix it but he advised me that the unit was a piece of garbage and he spends every day fixing this type of fridge. He had to order...
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1 comment
Anonymous
#1775246

I don’t think anybody does buy appliances from sears. If your worried about the holidays I would just go purchase a new refrigerator. I can guarantee it won’t won’t be fixed properly and you will not have a working refrigerator for the holidays

Review
#1703811 Review #1703811 is a subjective opinion of poster.
Service
Sears Refrigerator Repair
Reason of review
Poor customer service
Loss
$1800
Preferred solution
Full refund
1.0
Details
Sears promises to repair appliances but doesn’t cover doesn’t . I bought a kenmore freezer and refrigerator . When I called to get them repaired they said they didn’t cover that particular item (freezer). I bought it from them and had to have a repair a couple of...
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1 comment
Anonymous
#1775247

Don’t buy anything from sears they are terrible at everything they do

Review
#1703253 Review #1703253 is a subjective opinion of poster.
Service
Sears Refrigerator Repair
Pros
  • I will like it when they are out of business
Reason of review
Warranty issue
Loss
$5000
Preferred solution
Deliver product or service ordered
Tags
  • No Help From Employees

Sears in Huntsville, Alabama - Unprofessional service

1.0
Details
4 year old Kenmore elite(LG) appt was between 8-5. At 4:30 received text they had rescheduled for one week out! I waited ALL DAMN DAY!! I have no fridge!! Talked with customer service no help. I was put on “SOONER LIST”. I doubt that even exists. Just something to appease the customer.
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1 comment
Anonymous
#1770265

throw it out and buy a new whirlpool it will never get repaired

Review
#1689770 Review #1689770 is a subjective opinion of poster.
Service
Sears Refrigerator Repair
Pros
  • Being able to see the product in the store
Cons
  • Causing extreme stress
  • Horrible customer service
  • Wasted my whole day
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Let the company propose a solution
Tags
  • service tech
  • Bad Customer Satisfaction
Hi, I had a tech into repair a Sears Kenmore Elite refrigerator on 03Sep2019. He demanded a check for partial payment. Apparently he never processed the check. Subsequently I made a payment via the automated phone system. I was NEVER able to speak to a person in...
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Review
#1688133 Review #1688133 is a subjective opinion of poster.
Service
Sears Refrigerator Repair
Reason of review
Problems with payment
1.3
Details
I could go on forever with tons of horrible details with how Sears has treated my family for about 2 months now but the main jist is this. Our refridgerator that we bought from Sears just a year ago broke and we lost tons of money due to food spoiling. Since I was...
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Review
#1682525 Review #1682525 is a subjective opinion of poster.
Service
Sears Refrigerator Repair
Pros
  • Price
  • Products available
Cons
  • Warranty policy
  • Still not received installation service or credit for same
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1500
Preferred solution
Deliver product or service ordered
Tags
  • return policy
  • Unsatisfactory Customer Service
  • Sears Poor Service
1.6
Details
I am writing this review for everyone to see that has ever bought an appliance or thinking of buying an appliance from SEARS! We bought 5 major appliances from Sears here in Richmond,Va. in April of 2018. We also paid $2000 for their extended warranty. In that short...
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1 comment
Anonymous
#1758832

Sad story but that is how sears operates. With the workforce they have left you will be lucky to ever get it repaired properly

Review
#1673117 Review #1673117 is a subjective opinion of poster.
Service
Sears Refrigerator Repair
Cons
  • Have been without refrigerator for weeks poor customer service
  • Product or the lack of service in store
Reason of review
Poor customer service
Loss
$300
Preferred solution
replacement refrigerator
Tags
  • Terrible product
  • customer serivce conversation
  • Repair Refrigerator
  • Bad Customer Service Repair Man

Sears in Sherwood, Oregon - Incompetent is all they are

5 calls scheduled. Nobody has shown up. Can't talk to anyone competent. A sad demise for the Sears brand.
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Review
#1669047 Review #1669047 is a subjective opinion of poster.
Service
Sears Refrigerator Repair
Reason of review
Poor customer service

Contact Sears Customer Service

Mailing Address:
Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
All Sears Contacts

Sears Reviews

  1. 1193 reviews
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  5. 29 reviews
Sears reviews
Resolved
1.0
Details

Update by user Oct 02

PLEASE READ UPDATE: I FEEL ABSOLUTELY MORTIFIED!!! I FOUND THE MONEY I ACCUSED MY TECHNICIAN OF STEALING IN MY DAUGHTER'S TOYS!!!!

The tech did cause water damage to all of my cabinets, but he did NOT, I repeat, did NOT, steal our money. We have let Sears know of this...

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Review
#1667970 Review #1667970 is a subjective opinion of poster.
Service
Sears Refrigerator Repair
Cons
  • Customer service and the use of su contractors
  • Do not care
Reason of review
Damaged or defective
Loss
$6500
Preferred solution
I want the technician fired, my $35 dollars back, a new fridge, and all the of damages covered that were caused by the incompetent technician.
Tags
  • Sears Steals
  • Lying Customer Service Rep