Product: Sears Refrigerator Repair Clear all filters (0 of 68 reviews match)
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Bought a fridge from sears online and after 3 months it fried. called thier appliance repair line and a tech came out and ordered the wrong part and installed it. the fridge fried again after 2 weeks. New part on back order. waiting for 3 months!!! Keep calling and i...
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Anonymous
SearsCatalogHangingInTheOuthouse

Thanks for the heads up. I'll remember what you said the next time I am in the market for a new refrigerator. P.S.I never buy the extended warranty plans that they try to pres...

2.5
Product
Sears Refrigerator Repair
#1352387
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Sears cancel s appointments, says parts are on back order when I tell them I have all parts at my house. One tech came out and without testing for bad condenser or generator, he just went ahead and ordered parts said I’ll bebaxk in two weeks. Sears cancel my...
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3.3
Product
Sears Refrigerator Repair
I didn't like
  • Repair and csr
  • Payment options and customer service
#1316719
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Paid for the extended warranty and fridge goes out and they no show the first apt. You cant get anyone that speaks english on the phone. They will say they will put you in the emergency list then your another week out just for noone to show for that apt and when you...
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1.0
Product
Sears Refrigerator Repair
#1306205
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My kenmore elite refridgerator went out after only 14 months. I had the extended warranty, so I thought no problem. After talking to somebody in repair forever that I couldn’t understand a word they said, finally got an appointment for two weeks away. Mind you my...
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2.6
Product
Sears Refrigerator Repair
I didn't like
  • Repair service is the worst
#1305992
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We had the appliace technician come for the freezer only to be told we needed a new door 1400.00 .We have always purchased sears appliance. The Aplliance is 13 months and the freezer wire cut in half. We are a family of two work during the day. There isn’t any way the...
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Sears Refrigerator Repair
#1305124
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Bought a Kenmore Pro refrigerator from Sears 18 months ago,(December 14, 2017) broke down on June 24th, 2018 called Sears on 25th to get a repair couldn't come out until the 28th. Repairman comes out and tells me the parts will take 2 weeks to get and they won't be...
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Sears Refrigerator Repair
#1303489
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00 refrigerator from Sears 18 months ago, broke down on June 24th called Sears to get a repair couldn't come out for two days. Repairman comes out and tells me the parts will take 2 weeks to get and they won't be back till July 12 to put the parts in to fix. After he...
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Sears Refrigerator Repair
#1302705
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A week later my fridge is NOT COOLING AGAIN! Customer service is outsourced to god knows where and can never speak to a manager. Had to live out of a cooler for two weeks and looks like I’ll be doing it again. Sears sucks! Apparently techs don’t carry parts for the appliances and don’t have access to any in the state of Utah? DO NOT BUY FROM SEARS...
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1.0
Product
Sears Refrigerator Repair
#1268889
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Ice maker in 2 year old refrigerator stopped operation on April 11, 2018. We purchased a Master Protection Agreement when we paid for the refrigerator and it is suppose to be good until 03/29/2021. Two weeks later the technician showed up, opened the door and said the...
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Sears Refrigerator Repair
#1267951
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This is very big hassle as well and should be something that is done by your department! If all your technicians are taken, work with a 3rd party and make someone else do the job and pay them without having your customers do all of this! I hope with this message you realize that the above is NOT done and it is beyond crazy! I hope you treat your other customers a lot better then me, because I am sure that you would get other people a lot more mad than me. Think twice if you buy appliances + warranty with Sears...
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1.0
Product
Sears Refrigerator Repair
I didn't like
  • Unfair return policy
  • Voicemail is unending loop
  • Generally very poor customer service
#1261215
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