Product: Sears Refrigerator Repair Clear all filters (41 of 41 reviews match)
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Our Freezer was broken in Nov. and we called for service. Someone from an outside company RTV came in December. the Technician they sent was from "dumb and dumber" . looked into the freezer and said it could be a number of things. he supposedly order a timer for a...
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Anonymous
Anonymous

Contact your local news media. Most do a segment on consumer fraud and get fast results. Rochester NY

1.2
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Sears Refrigerator Repair
I didn't like
  • Worst service ever
  • Poor customer service and merchandise
  • Poor customer service
#1179519
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Sears is a joke!!!

I had an appointment for Sears to service my fridge for monday January 22_ 2018. Sears never showed up or call to let me know anything. I have called them 3 times and no one has contacted me yet. This is Sears 4th time not showing up for an appointment in the 3 yrs that I have had this refrigerator. Sears suck!!!!
2.3
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Sears Refrigerator Repair
#1175543
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We placed an order for parts to fix our refrigerator after we were told we could not get a service call for 3 weeks. The lady on the phone was very helpful and ordered our parts and we paid to have them here in 2 days. Here we are 12 days later and still no parts. We...
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Sears Refrigerator Repair
#1173023
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Sears Nightmare: Kenmore Elite refrigerator stopped working on Sept. 21, 2017. - Oct. 5, first Sears Tech arrives – diagnosis problem as the circuit board. We pay one half the cost up front ($ 345.65) and Tech orders a new board. Board arrives by UPS. - Oct. 20, second...
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Sears Refrigerator Repair
I didn't like
  • Sears customer solutions department
  • Searscom caused the problem but was unwilling to fix it
#1168476
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They need to go out of service because their costumer service sucks! My refrigerator broke on December 16 and after 20 minutes of being on hold, they told me that I could not get it fixed until December 27 2017. I have two children (a baby and a toddler) as well as an...
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1.0
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Sears Refrigerator Repair
#1162800
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Darvis would not honor this due to the fact that I was calling from work and was not near my refrigerator. He wanted me to do the exact same thing to trouble shoot the refrigerator that I did before the previous repairperson. This did not work then and will not work...
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Anonymous
Candy machen

No this has not. The repairman has never shown after rescheduling 2 times. Right now we have stopped paying for the refrigerator and asked them to come pick it up. Still no ...

2.5
Product
Sears Refrigerator Repair
I liked
  • Home town store and staff
I didn't like
  • I dislike the service repair from sears
#1160602
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In November are refrigerator stopped cooling ruining all of our food. A repairman came out the day before Thanksgiving. He told us that we needed a new materboard. He did not have one in stock but said one would be availble ina week. It is eighteen days later and the...
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h.kitchener
h.kitchener

Another reason to never buy an appliance from Sears. Remember, the Sears of today is no longer the Sears, Roebuck & Co. of yesteryear. They are apparently on the ropes, financ...

1.0
Product
Sears Refrigerator Repair
#1145603
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August 31 bought a Kenmore Frig delivered the first week of Sept . Come Oct freezer door frozen shut . Called for repair came out 3 weeks later. Tech could not get door open tech left made another appt for a week later so two tech could come to open freezer. They left...
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Anonymous
Anonymous

Hear is a local phone number for you. Call Tom Hoyser 716-570-1391 he is a district manager in charge of home services. Rochester NY

1.5
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Sears Refrigerator Repair
#1143450
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Sears - Still Waiting on serviceman to repair my refrigerator

Been cancelled out over times 10 times. Had a serviceman to come out on December 1. But still no refrigerator working. Can someone please help me.
3.2
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Sears Refrigerator Repair
#1141474
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Bought a Kenworth"elit" 2 years ago after under 1 year and covered.the thing begain to make ice on the Freg. side. After there "Sears" It still made ice. After 2 more times of parts and repair , the freezer quite also. Two more times of that and 3 months. Not repaired....
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Sears Refrigerator Repair
#1140647
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