Product: Sears Refrigerator Repair Clear all filters (0 of 62 reviews match)
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Sears cancel s appointments, says parts are on back order when I tell them I have all parts at my house. One tech came out and without testing for bad condenser or generator, he just went ahead and ordered parts said I’ll bebaxk in two weeks. Sears cancel my...
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3.3
Product
Sears Refrigerator Repair
I didn't like
  • Repair and csr
  • Payment options and customer service
#1316719
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Paid for the extended warranty and fridge goes out and they no show the first apt. You cant get anyone that speaks english on the phone. They will say they will put you in the emergency list then your another week out just for noone to show for that apt and when you...
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1.0
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Sears Refrigerator Repair
#1306205
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My kenmore elite refridgerator went out after only 14 months. I had the extended warranty, so I thought no problem. After talking to somebody in repair forever that I couldn’t understand a word they said, finally got an appointment for two weeks away. Mind you my...
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2.6
Product
Sears Refrigerator Repair
I didn't like
  • Repair service is the worst
#1305992
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We had the appliace technician come for the freezer only to be told we needed a new door 1400.00 .We have always purchased sears appliance. The Aplliance is 13 months and the freezer wire cut in half. We are a family of two work during the day. There isn’t any way the...
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Sears Refrigerator Repair
#1305124
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Bought a Kenmore Pro refrigerator from Sears 18 months ago,(December 14, 2017) broke down on June 24th, 2018 called Sears on 25th to get a repair couldn't come out until the 28th. Repairman comes out and tells me the parts will take 2 weeks to get and they won't be...
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Sears Refrigerator Repair
#1303489
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00 refrigerator from Sears 18 months ago, broke down on June 24th called Sears to get a repair couldn't come out for two days. Repairman comes out and tells me the parts will take 2 weeks to get and they won't be back till July 12 to put the parts in to fix. After he...
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Sears Refrigerator Repair
#1302705
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Do not buy appliances from Sears
Do not buy appliances from Sears
Do not buy appliances from Sears
Do not buy appliances from Sears
Do not buy appliances from Sears
December 24th 2017 my Kenmore Elite 795.74023.411stopped cooling. (service order number 40500465) It took Sears until Jan 16th, 2018 to replace the compressor. Two weeks later the refrigerator stopped cooling again. Feb 8th, 2018 a technician came out to repair a freon...
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Anonymous
maria

Sears has no consideration for their customers! They should be forced to close all their stores. It is impossible to contact customer service in the U.S. All calls are routed ...

Anonymous
Anonymous

I agree - do not buy anything from Sears that has any type of warranty- they are going out of business at this time - so don't get hood winked from them and buy a extended war...

1.0
Product
Sears Refrigerator Repair
I didn't like
  • Several days off work to deal with repair appointments
  • Long delays for repair appointments and very slow shipping
#1241191
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My ice maker and water dispenser stopped working on my 3 door GE Profile Fridge purchased at Sears. I called Sears and a repairman quickly diagnosed the problem as a faulty water valve to the ice and water dispenser. I waited a week for the part to be mailed to my home.
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1.9
Product
Sears Refrigerator Repair
#1240399
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We bought a Kenmore refrigerator 2 years ago the icemaker never functioned properly sears was called twice to repair the repair only only worked about 3 months than would break again refrigerator no longer under warranty we called sears again to repair they sent tech...
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Anonymous
Anonymous

I’ve owned my kenmore and in less than 2 years it’s giving me problems! The master protection plan is a JOKE! I can almost promise you the tech will do a CALL OFF

Anonymous
Anonymous

I have a kenmore and it stopped holding the temperature! When the tech came out he told me he can’t clean the back of my refrigerator vents because SEARS told all the techs th...

3.2
Product
Sears Refrigerator Repair
I liked
  • I like the look of the product of the product
I didn't like
  • Performance of the product
#1232914
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Sears - Kenmore elite refrigerator is tied for the worst

Had this $2500 fridge for 2.5yrs now and have had a total of 14 repair calls. Its dead again... so bad that sears sold us a home warranty and then cancelled it. Cant wait till sears goes.out of business like they deserve to be.
1.8
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Sears Refrigerator Repair
#1225147
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