Sears Refrigerator Repair Reviews

(7 reviews)
Product or Service Quality
Price Affordability
Value for money
After the third stated "successful" repair on my Kenmore refrigerator, which was in fact entirely unsuccessful, I began to complain to Sears. I had purchase their insurance policy based upon an express promise of prompt repair, or payment of policy benefits. After daily telephone calls and letters between May 23, 2016 until present, the inability and refusal of Sears and its several associated enterprises is well documented. Last week, I...
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We once used Sears for a home appliance repair. Since that went well we called them again when our refrigerator had something wrong. First the woman that we spoke with tried to sell us a home service plan, which we declined. Then she explained there would be a $95 fee for the technician to come out, and that would be apart from the repair cost. We agreed to that. The window for the tech to arrive was from 8-12. He arrived at 1:00. After looking...
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My refrigerator stopped cooling, purchased by previous owner at Sears, so I thought I'd call to see what they could do. They came out the next morning, very good automated booking system, guy showed up on time, professional, that's where all the good stopped. $95.00 service call, but I knew that going in. However, after 5 minutes pulled out a blown relay, said it needs to be replaced (obviously it did). However, quoted me $105.00 for the...
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I liked
  • Repairman
I didn't like
  • Poor followup
  • Payment experience
  • Overpriced parts
The first time a repair man came out and ordered parts, the second time two weeks later not all the parts came in, the third time he came out and didn't check to see if it would work after he put the new parts n the fourth time out he ordered another part, the fifth time he never showed up at all and I waited all day, no phone call nothing, I had to call Sears. Now I'm expected to spend a sixth day waiting all day probably and not until the...
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I didn't like
  • Customer service stinks
  • To long of window to wait for service
Needed repair for refrigerator. Never came. I think it was because I asked not to have a certain tech come to my house ever again. That tech called my house and wanted to know why and preceded to argue with me on phone. I asked that someone else come and hung up. I called Sears and told them what happened. Was told someone else was coming. No one ever came. Then when I called I was told my house was not in tech area. How is that possible when I...
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