Manufacturer: Sears Category: Repair Clear all filters (23 of 23 reviews match)
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i am thoroughly disgusted with sears technicians, customer service, and the whole process they use. i have not a fridge since the end of July. It took them 10 days to come and look @ it only to diagnosis wrong telling me it was the thermostat had to wait another week...
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Sears Refrigerator Repair
#911447
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I bought a refrigerator from their outlet store. It had a bad thermastat. Within 3 weeks it died and I lost my entire refrig and freezer! I spent alot of time on the phone making an appt for repair which the BEST they could do was 5 days later. Seemed that they...
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Sears Montvale, New Jersey
Product
Sears Refrigerator Repair
I didn't like
  • Replacement guarantee
#907588
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 even thou they had instruction to due so! 3rd freezer is a ICE FOLLIEI have to defrost it once a week or I cannot get to any of my food items, as they are ingulf in ice. I have been told that they are replacing it and that a company will be calling me that has...
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Sears Refrigerator Repair
I liked
  • Nice salesman
I didn't like
  • Lies of warrenties
#899347
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We purchased our refrigerator in January of 2015..By May of 2016 the ice maker stopped working. We had in total 7 so-called technicians..before the 8th one discovered what was wrong.A very slow leak.( Ice makes can't make ice if the fridge isn't a certain temp) They...
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Sears Refrigerator Repair
#893264
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We told Sears when we set up the 1st appointment. When the serviceman was on his way he called. Did he have the part....no! Sears Service now tells me I need to order the part. I order the part and schedule another appointment. The part arrives - but, you guessed...
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Sears Refrigerator Repair
#886067
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It took almost a month to get it working, but the part ordered did not fix the problem.I need to present the homeowner (I'm a renter) with a Receipt so I can get reimbursed. Endless hassle trying to get a receipt. I will not be calling them back to work on anything...
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Sears Refrigerator Repair
#870923
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After the third stated "successful" repair on my Kenmore refrigerator, which was in fact entirely unsuccessful, I began to complain to Sears. I had purchase their insurance policy based upon an express promise of prompt repair, or payment of policy benefits. After...
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1.0
Product
Sears Refrigerator Repair
#862336
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We once used Sears for a home appliance repair. Since that went well we called them again when our refrigerator had something wrong. First the woman that we spoke with tried to sell us a home service plan, which we declined. Then she explained there would be a $95 fee...
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1.0
Product
Sears Refrigerator Repair
#843272
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My refrigerator stopped cooling, purchased by previous owner at Sears, so I thought I'd call to see what they could do.They came out the next morning, very good automated booking system, guy showed up on time, professional, that's where all the good stopped. $95.00...
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3.4
Product
Sears Refrigerator Repair
I liked
  • Repairman
I didn't like
  • Overpriced parts
  • Poor followup
  • Customer service
#790216
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The first time a repair man came out and ordered parts, the second time two weeks later not all the parts came in, the third time he came out and didn't check to see if it would work after he put the new parts n the fourth time out he ordered another part, the fifth...
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1.8
Product
Sears Refrigerator Repair
I didn't like
  • Customer service stinks
  • To long of window to wait for service
#728521
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