Product: Sears Refrigerator Repair Clear all filters (41 of 41 reviews match)
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Sears - Wasted time, worthless guarantee

After saiting months for "the part to come in" received a robo call telling me the technician would be there the next day to complete the repair. Waited all day, no show. When I called today they tried to pass the buck. Can I sue them for waiting time in small claims court?
2.0
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
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Price Affordability
Product or Service Quality
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Value for money
Warranty
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Product
Sears Refrigerator Repair
#1140402
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My refrigerator was under warranty however it has required repair 10 x in 3 yrs. Sears states they’d replace it 11/24/17 when I went into Chgo Ridge Store and selected it. Delivery date was 11/26/17 btw 2-5. WHIRLPOOL REFRIGERATOR. They called @ 4 saying they had 2...
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Anonymous
Anonymous

Call your local news media and the bbb. You wil not get anywhere dealing with them. Rochester NY

Anonymous
ATalley

The item was selected at the Chicago Ridge Sears in Chicago, IL on Black Friday. The address above is incorrect. Thank you. UPDATE

2.8
Product
Sears Refrigerator Repair
#1138500
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Refrigerator freezer icing up so called for appointment. Was given a appointment a week out on November 2,2017 1-5. They call the day before confirming appt. in morning then canceled 4:00pm. Rescheduled us for the following week November 8th 1-5. Five o’clock came and...
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1.5
Product
Sears Refrigerator Repair
I didn't like
  • Repair service
#1130391
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The day before the scheduled repair, one part had still not arrived, and Sears called me to re-schedule. I asked when the part was coming and no one could tell me, and they rescheduled despite how ridiculous that is. Finally got the missing part, contacted Sears, and...
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2.0
Product
Sears Refrigerator Repair
#1113667
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I've been dealing with Sears repair... on a less than a two year old refrigerator since June 28th of 2017 they have got this thing all messed up they keep telling me that they got the compressor for my refrigerator backordered and it's under a factory warranty even......
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Product
Sears Refrigerator Repair
#1087697
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I have a Kenmore elite fridge 2 years od . Had problems with it freezing inside the back . Fixed that. now it won't stay cold .I have the service policy and have had the service out here 5 times they cannot fix this piece of kenmiore Samsung garbage. Had another...
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Product
Sears Refrigerator Repair
I didn't like
  • Terriable
#1083701
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I had a service appointment for my Kenmore Refrigerator on May 3, 2017 between 10 a.m. and 2 p.m. The appointment was confirmed three times on May 2, 2017. At noon on May 3 I went on their on line tracking site to see where the tech was and the site had no record of my...
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offconsumerpissed
off***sumer***ed

"When the tech shows up on May 15 I am going to tell him, I am sorry but i cancelled the appointment and they must have forgotten to tell you."You seem like absolutely the wor...

Product
Sears Refrigerator Repair
#1042446
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bought 3 door refrigerator 4 years ago--continual problem with ice maker--repair has been contacted and come out about 20 times--each time we are told about items that needed to be repaired--after spending almost as much money as the refrigerator cost new--ice maker...
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Anonymous
Anonymous

Contact the bbb and local news media. Rochester NY

Product
Sears Refrigerator Repair
#1041627
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BUYER BEWARE: After research of the Kenmore Elite fridge/bottom freezer, I purchased it in March 27, 2016. I changed air and water filters as instructed. The warranty expired on March 29, 1017. On April 3, 2017 an error code appeared on control panel and fridge stopped...
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Anonymous
Anonymous

It's a kenmore sears has to do the waranty work

Letitgo
Letitgo

Who designed the fridge? Not Sears right? Call the manufacturer!!

Product
Sears Refrigerator Repair
#1034781
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Sears - Never buy there again
Sears - Never buy there again
Sears - Never buy there again
Sears - Never buy there again
Sears - Never buy there again
We bought a brand new refrigerator from Sears July 2016. This is March 23, 2017 and it still does not work. The have sent out service techs 9 separate times. They have Replaced major parts every time. Yet they refuse to replace the $550.00 appliance after we have lost...
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Product
Sears Refrigerator Repair
I didn't like
  • Worst
#1024703
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