Product: Sears Refrigerator Repair Clear all filters (0 of 68 reviews match)
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I called back and went through the entire process again, explain the issue giving my contact information, only to be transferred to another person who needed all my contact information. All the time telling me how important to sears I am. This refrigerator has been...
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1.0
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Sears Refrigerator Repair
#1259166
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4/30/18 Contacted Sears for repair of frig (not cooling well). No ice, frig not cool enough, freezer about 30 degrees. Took 4 days for tech to come. Tech did arrive on 5/4 - but needed to order parts. The parts were to arrive on 5/12 - did not. 5/14 parts and tech...
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1.3
Product
Sears Refrigerator Repair
I didn't like
  • Customer service - will not purchase anything again
#1256810
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Do not buy appliances from Sears
Do not buy appliances from Sears
Do not buy appliances from Sears
Do not buy appliances from Sears
Do not buy appliances from Sears
December 24th 2017 my Kenmore Elite 795.74023.411stopped cooling. (service order number 40500465) It took Sears until Jan 16th, 2018 to replace the compressor. Two weeks later the refrigerator stopped cooling again. Feb 8th, 2018 a technician came out to repair a freon...
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Anonymous
maria

Sears has no consideration for their customers! They should be forced to close all their stores. It is impossible to contact customer service in the U.S. All calls are routed ...

Anonymous
Anonymous

I agree - do not buy anything from Sears that has any type of warranty- they are going out of business at this time - so don't get hood winked from them and buy a extended war...

1.0
Product
Sears Refrigerator Repair
I didn't like
  • Long delays for repair appointments and very slow shipping
  • Several days off work to deal with repair appointments
#1241191
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My ice maker and water dispenser stopped working on my 3 door GE Profile Fridge purchased at Sears. I called Sears and a repairman quickly diagnosed the problem as a faulty water valve to the ice and water dispenser. I waited a week for the part to be mailed to my home.
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1.9
Product
Sears Refrigerator Repair
#1240399
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We bought a Kenmore refrigerator 2 years ago the icemaker never functioned properly sears was called twice to repair the repair only only worked about 3 months than would break again refrigerator no longer under warranty we called sears again to repair they sent tech...
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Anonymous
Anonymous

I’ve owned my kenmore and in less than 2 years it’s giving me problems! The master protection plan is a JOKE! I can almost promise you the tech will do a CALL OFF

Anonymous
Anonymous

I have a kenmore and it stopped holding the temperature! When the tech came out he told me he can’t clean the back of my refrigerator vents because SEARS told all the techs th...

3.2
Product
Sears Refrigerator Repair
I liked
  • I like the look of the product of the product
I didn't like
  • Performance of the product
#1232914
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Sears - Kenmore elite refrigerator is tied for the worst

Had this $2500 fridge for 2.5yrs now and have had a total of 14 repair calls. Its dead again... so bad that sears sold us a home warranty and then cancelled it. Cant wait till sears goes.out of business like they deserve to be.
1.8
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Product
Sears Refrigerator Repair
#1225147
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Refrigerator repair took four and a half weeks. I had to continue to call the Indian call center with no help with expediting my repair. They do not have enough repairmen to facilitate the need. I had the parts at my house and they couldn’t get someone out for two...
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2.7
Product
Sears Refrigerator Repair
I didn't like
  • Length of time and effort to resolve
#1222001
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On 3/15/18 I called for a service man to repair the seal on my refrigerator be replaced. Sears gave me a date of 3/17/18 between 1pm and 5pm at 6:45 pm the service man called an said he could not make it. They rescheduled my appointment for 3/22/18 between 1pm and 5pm...
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1.6
Product
Sears Refrigerator Repair
I didn't like
  • I am very upset and dissattisfied
#1221408
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Kenmore Elite (LG) Model 795.72063.112 purchased in June of 2013. Roughly 4-1/2 years old. August of 2013: I call to ask about my refrigerator being so loud that I had to turn up the volume on the tv in the next room over. I told them it was sold to me as the quietest...
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1.4
Product
Sears Refrigerator Repair
I didn't like
  • 7 weeks of dealing with a broken fridge under warranty
#1220251
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He walked in the house to look at my refrigerator and said it had to be unplugged for 24 hours till he could work on the unit. I had noted on the service complaint that the unit was not defrosting. He did not have any replacement parts. I ordered the part and...
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Product
Sears Refrigerator Repair
#1218839
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