Manufacturer: Sears Category: Repair Clear all filters (21 of 21 reviews match)
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 even thou they had instruction to due so! 3rd freezer is a ICE FOLLIEI have to defrost it once a week or I cannot get to any of my food items, as they are ingulf in ice. I have been told that they are replacing it and that a company will be calling me that has...
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I liked
  • Nice salesman
I didn't like
  • Dishonest
  • Lies of warrenties
#899347
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We purchased our refrigerator in January of 2015..By May of 2016 the ice maker stopped working. We had in total 7 so-called technicians..before the 8th one discovered what was wrong.A very slow leak.( Ice makes can't make ice if the fridge isn't a certain temp) They...
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We told Sears when we set up the 1st appointment. When the serviceman was on his way he called. Did he have the part....no! Sears Service now tells me I need to order the part. I order the part and schedule another appointment. The part arrives - but, you guessed...
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It took almost a month to get it working, but the part ordered did not fix the problem.I need to present the homeowner (I'm a renter) with a Receipt so I can get reimbursed. Endless hassle trying to get a receipt. I will not be calling them back to work on anything...
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After the third stated "successful" repair on my Kenmore refrigerator, which was in fact entirely unsuccessful, I began to complain to Sears. I had purchase their insurance policy based upon an express promise of prompt repair, or payment of policy benefits. After...
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We once used Sears for a home appliance repair. Since that went well we called them again when our refrigerator had something wrong. First the woman that we spoke with tried to sell us a home service plan, which we declined. Then she explained there would be a $95 fee...
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My refrigerator stopped cooling, purchased by previous owner at Sears, so I thought I'd call to see what they could do.They came out the next morning, very good automated booking system, guy showed up on time, professional, that's where all the good stopped. $95.00...
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3.4
I liked
  • Repairman
I didn't like
  • Overpriced parts
  • Payment experience
  • Overpriced service fees
#790216
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The first time a repair man came out and ordered parts, the second time two weeks later not all the parts came in, the third time he came out and didn't check to see if it would work after he put the new parts n the fourth time out he ordered another part, the fifth...
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1.8
I didn't like
  • Customer service stinks
  • To long of window to wait for service
#728521
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Needed repair for refrigerator.Never came. I think it was because I asked not to have a certain tech come to my house ever again. That tech called my house and wanted to know why and preceded to argue with me on phone. I asked that someone else come and hung up. I...
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