Product: Sears Refrigerator Repair Clear all filters (0 of 65 reviews match)
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I am a SEARS customer. I purchased a refrigerator from the SEARS outlet in Lenexa, KS 6 weeks ago. The fridge immediately stopped working. We had a technician come out and he said we needed some parts to fix it. We had to wait two weeks for the parts to come in. The...
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1.0
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Sears Refrigerator Repair
#1207275
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Sears - Fake Warranty and Horrible repair Service
I have been dealing with Sears repair and Home Warranty with no satisfaction on the repair of my Kenmore Coldspot refrigerator. I have tried getting the issue resolved since August 2017, to no avail. They keep ordering parts that do not work and have replaced the main...
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Anonymous
Anonymous

Sounds like a sears repair, contact your local news media and the bbb to get results. Rochester NY

1.0
Product
Sears Refrigerator Repair
I didn't like
  • Length of time and effort to resolve
  • Repair service cancelled and rescheduled without my input
  • Fake warranty that dont stand up to promise
#1204343
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In Dec 2017 my Kenmore fridge overheated (bulbs wouldn't turn off). I called Sears and the Philippines call center indicated this was a defect and was fully covered by a recall (yay!). Fast forward 3 months - my fridge is still not fixed. I have dealt with the...
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Product
Sears Refrigerator Repair
I didn't like
  • Sears customer services sucks
#1200357
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it quit cooling I called a sears repair man they could come out in two weeks so I called a repair man he came out and cleaned the coils charged 95 dollars didn't help. called another repair man changed fan motor charged 140 dollars didn't help sears man finally came...
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Product
Sears Refrigerator Repair
I didn't like
  • Poor merchandice
#1189828
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Our Freezer was broken in Nov. and we called for service. Someone from an outside company RTV came in December. the Technician they sent was from "dumb and dumber" . looked into the freezer and said it could be a number of things. he supposedly order a timer for a...
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Anonymous
Anonymous

Contact your local news media. Most do a segment on consumer fraud and get fast results. Rochester NY

1.2
Product
Sears Refrigerator Repair
I didn't like
  • Poor customer service
  • Poor customer service and merchandise
  • Worst service ever
#1179519
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Sears is a joke!!!

I had an appointment for Sears to service my fridge for monday January 22_ 2018. Sears never showed up or call to let me know anything. I have called them 3 times and no one has contacted me yet. This is Sears 4th time not showing up for an appointment in the 3 yrs that I have had this refrigerator. Sears suck!!!!
2.3
Details
Customer service
Diversity of Products or Services
Ease of Use
Staff
Value for money
Warranty
Product
Sears Refrigerator Repair
#1175543
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We placed an order for parts to fix our refrigerator after we were told we could not get a service call for 3 weeks. The lady on the phone was very helpful and ordered our parts and we paid to have them here in 2 days. Here we are 12 days later and still no parts. We...
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Product
Sears Refrigerator Repair
#1173023
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Sears Nightmare: Kenmore Elite refrigerator stopped working on Sept. 21, 2017. - Oct. 5, first Sears Tech arrives – diagnosis problem as the circuit board. We pay one half the cost up front ($ 345.65) and Tech orders a new board. Board arrives by UPS. - Oct. 20, second...
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Product
Sears Refrigerator Repair
I didn't like
  • Sears customer solutions department
  • Searscom caused the problem but was unwilling to fix it
#1168476
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They need to go out of service because their costumer service sucks! My refrigerator broke on December 16 and after 20 minutes of being on hold, they told me that I could not get it fixed until December 27 2017. I have two children (a baby and a toddler) as well as an...
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1.0
Product
Sears Refrigerator Repair
#1162800
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Darvis would not honor this due to the fact that I was calling from work and was not near my refrigerator. He wanted me to do the exact same thing to trouble shoot the refrigerator that I did before the previous repairperson. This did not work then and will not work...
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Anonymous
Candy machen

No this has not. The repairman has never shown after rescheduling 2 times. Right now we have stopped paying for the refrigerator and asked them to come pick it up. Still no ...

2.5
Product
Sears Refrigerator Repair
I liked
  • Home town store and staff
I didn't like
  • I dislike the service repair from sears
#1160602
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