Product: Sears Refrigerator Repair Clear all filters (164 of 164 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:

Sears in Melbourne, Florida - Kenmore model 10651335710 refrigerator in 2018

I bought my Kenmore model 10651335710 refrigerator in 2018 which is side by side. I had to call sears repair men twice to fix the icemaker after I change the water filter every 6 months and reset the filter indicator. Sears repair men changed the ice maker assembly that has the ice tray and water valve that they taught is frozen. Yesterday, I change the water filter and flush the system. I can hear the ice maker is cycling, but I do not hear the water is going to the ice tray in the ice maker to make the ice. The sears customer service said you do not have warranty any more. I will not buy anything from Sears. I am sure the stores will be closed soon, bad products and customer service!!!
View full review
Review
#1597700 Review #1597700 is a subjective opinion of poster.
Service
Sears Refrigerator Repair
Reason of review
Bad quality
Bough a refrigerator back in early Sept. 2016. It has been a lemon ever since. I have been dealing with the warranty protection folks for over 2 years. Basically, i need a replacement. Food spoils or freezes due to having to raise the temp *** on the refrig part. I...
View full review
2 comments
Anonymous
#1733237

Only dummies buy the extended service agreements, you should have known better!

View more comments
Review
#1596599 Review #1596599 is a subjective opinion of poster.
Service
Sears Refrigerator Repair
Reason of review
Warranty issue
Loss
$823
Preferred solution
refund or replacement , time is running out i have till purchased Sept 21, 2016
1.0
Details
SEARS LG ELITE COMPRESSOR FAILURE ISSUES
SEARS LG ELITE COMPRESSOR FAILURE ISSUES
SEARS LG ELITE COMPRESSOR FAILURE ISSUES
Our scheduled technician did come out for replacement of defective compressor..Although I made 10 calls to Sears Warranty for him to return as an EMERGENCY. The following day, I moved my mother who was on In-Home Hospice Care the 100 miles back into her home after...
View full review
1 comment
Anonymous
#1720258

Sears be acting like they be a bunch of government workers.

Review
#1596515 Review #1596515 is a subjective opinion of poster.
Service
Sears Refrigerator Repair
Cons
  • 4 weeks broken fridge under warranty
Reason of review
Bad quality
Loss
$5
Preferred solution
Full refund

Sears in Lewisburg, Pennsylvania - Very Unhappy

1.0
Details
After five trips and parts. My kenmore refrigerator turns out to be an LG is still not working. Well it's been a month without it. Called for service again. Will be out on the 24th of July. Another week. If this fails the refrigerator is going off the deep end. I have had it. Very Upset
View full review
Review
#1591068 Review #1591068 is a subjective opinion of poster.
Service
Sears Refrigerator Repair

Sears - Horrible customer sevice

1.0
Details
I cannot believe how far Sears has fallen.... been on hold for hours this morning trying to get a repair scheduled for my 2 years fridge. 2 weeks! 2 weeks is the soonest they can get someone here and none of the other repair people in the Gorge will touch it. Been told by the new owner of the Sears store in The Dalles my fridge is poorly made and designed to fail. Since I bought it in late 2016 and he bought the store in 2018 he feels he doesn't need to help me in anyway. I haven't been this angry and frustrated in ages...... And there is no direct number to call customer service in the US. Every damn phone number goes to either the Phillipines or India!
View full review
Review
#1573777 Review #1573777 is a subjective opinion of poster.
Service
Sears Refrigerator Repair
Cons
  • Horrible customer service
Reason of review
Bad quality
Loss
$2000
Preferred solution
Full refund
Tags
  • Sears Stole My Money
  • Sears No-One Speaks Good English
My refrigerator has been down for service for a month since May 27 now as of today. Three service visit were made, Problem did not get fixed due to incompetent third party sears arranged technician by replacing he thoughts needed part replacement. Third service call...
View full review
Review
#1570319 Review #1570319 is a subjective opinion of poster.
Service
Sears Refrigerator Repair
Reason of review
Poor customer service
Loss
$600
1.0
Details
Our $3000 Kenmore Elite refrigerator didn't even last a year. At 10 months, the compressor went out and we lost a great big freezer full (it's a French door with bottom freezer, almost 29cf) of an Omaha Steaks order among other things. This was eight weeks ago. It took...
View full review
11 comments
Anonymous
#1699320

This is a follow-up to my earlier review "Still waiting eight weeks later...." Last Friday, June 7th, I tried again. I again called the phone number for the service dept, trying to find out about the compressor, drawer, etc., and talked to two different people; both told me the repair order was closed because the repair had been completed!

I said not true, the parts had never arrived, the repair man had never made a return visit to install the new compressor because it had never arrived. Was transferred to a third person, a woman who gave her name as Jennifer, who was very sympathetic and helpful (finally). She told me the same thing the first to people had told me but looked into it further and discovered the parts had never even been ordered!!!! All these weeks, afraid to leave the house for fear of missing the delivery, waiting and waiting for something that wasn't even on its way.

She made arrangements for another repair man to be here on the 17th (yes, ten more days but after this long, it's a piece of cake) and then she reordered the parts as I read the copy of the "order" that the previous repair man had left me, to her, and put a rush on them. She just couldn't believe it when I told her how long we'd been without a refrigerator and kept apologizing for Sears and said obviously, someone working for Sears had dropped the ball. She said she also was sending emails to supervisors in both the repair dept and the parts dept about what had happened and she wanted to put $115 in rewards points in our credit account so we could go buy a small refrigerator to use until this one is repaired. $115 wouldn't get very close to paying for even a small refrigerator, and as I told her, the points would just go to waste because we won't be shopping at Sears any more.

We don't even want to drive through their parking lot! Again she apologized and told me she would be checking on the parts shipment this week and would call me with an update. So that's where it stands as of Monday, June 10th. Seven more days until the repair man is supposed to be here and we'll see if those parts arrive between now and then.

It was nice to find a third person working for Sears who seemed to care about our situation, out of the dozens I've talked to over the past two months. She also offered to file the claim for the food lost at the maximum amount allowed (only $300) but it was denied when she tried because the repair needs to be completed first.

View more comments
Review
#1547885 Review #1547885 is a subjective opinion of poster.
Service
Sears Refrigerator Repair
Cons
  • Anything about it
  • 7 weeks of dealing with a broken fridge under warranty
  • Customer service is a joke
Reason of review
Poor customer service
Loss
$3000

Sears - They SUCK

1.0
Details
8 month old fridge gave out, timeframe to fix: 1 month! Attitude: "nothing we can do". Save yourself the hassle. Hope they die a slow and painful death.
View full review
Review
#1530816 Review #1530816 is a subjective opinion of poster.
Service
Sears Refrigerator Repair
2.0
Details
Bought Sears Kenmore side by side stainless refrigerator in mid 2016. Was told and it is stated in owner's manual that you can use (Kenmore Connect) feature on this unit to have any issues transmitted to Sears Kenmore Connect Team of specialists to relate problem your...
View full review
2 comments
Anonymous
#1677588

Kenmore is junk made by lg nobody will work on it except sears and they probably won’t even be able to repair it

View more comments
Review
#1519733 Review #1519733 is a subjective opinion of poster.
Service
Sears Refrigerator Repair
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Let the company propose a solution
I have been a loyal Sears customer in in excess of 40 years. However, this loyalty and confidence in the company’s service reputation has changed due to the unprofessional and rude service received via the customer service telephone representatives and some of the...
View full review
1 comment
Anonymous
#1666585

Never use sears service. They are awful

Review
#1503062 Review #1503062 is a subjective opinion of poster.
Service
Sears Refrigerator Repair
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution