Product: Sears Refrigerator Replacement Clear all filters (3 of 3 reviews match)
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1.0
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Dear Sears, In case you didn't hear me before..."NEVER AGAIN"...all for a stinkin' compressor (an LG, by the way, in my Kenmore ELITE (my a-s!) refrigerator/freezer) that is under warranty (10 years!), but still you want to stick it to us to pay for a "site visit" by...
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#1580818 Review #1580818 is a subjective opinion of poster.
Service
Sears Refrigerator Replacement
Reason of review
Warranty issue
Preferred solution
Deliver product or service ordered
1.0
Details
Refrigerator stopped working & was under original warranty. Called Sears and they sent a man to put in a new compressor. Put in new condenser. Worked a little while and quit& Freon, and it worked a little while and went out. Called them back and they came out and put...
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#1390707 Review #1390707 is a subjective opinion of poster.
Service
Sears Refrigerator Replacement
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Let the company propose a solution

Sears in Newport News, Virginia - Poor customer service!

2.1
Details
Looks like everyone higher up at Sears is leaving the sinking ship! I bought a $5,000.00fridge (Samsung) that quit working after a year...they told me I could pick another...cuz I bought the "No worry" warranty...only to be told it would be 2 months until I'd get the replacement! Then, upon the day the replacement was to be delivered, I get a phone call an HOUR before the scheduled time to say "It didn't arrive", and I'd have to take ANOTHER day off from work! Tried calling the store...(straight to voicemail at 11am) and called customer service, only to be handed off 3 times, until I got a "customer service rep" who tells me "do you want the fridge or don't you"? I will NEVER ever shop there again! I don't recommend you do either!
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#972405 Review #972405 is a subjective opinion of poster.
Service
Sears Refrigerator Replacement
Cons
  • Warranty customer service
Reason of review
Warranty issue
Loss
$4000
Preferred solution
Let the company propose a solution

Contact Sears Customer Service

Mailing Address:
Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
All Sears Contacts

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