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Horrible delivery experience! The fridge is fine but holy smokes, I have never had a worse experience.

Short summary:  fridge was scheduled for delivery from 4-6 PM. It arrived at 10:30 PM after 5+ phone calls initiated by me. Supervisor lied to me saying they had a flat tire. Delivery crew admitted they do that sometimes to cover for them.

Seriously?! When I inquired about a delivery refund on the $70, the agent responded by offering me 10% off my next purchase. Wow!

Again, seriously?! I really want Sears to be successful but c'mon guys!

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Sears Response

Hello there,


We regret to hear about your recent delivery experience. We want our members to be satisfied at all times.

If there is anything you need assistance with in the future, please reach out to our social channels and we would be happy to assist!

• Sears Facebook: http://on.fb.me/18CwSqp

• Sears Twitter: http://bit.ly/1BK1jbL   Both channels are moderated from 8am-8pm Monday-Friday and Saturday-Sunday 8am-6pm CT to happily assist our member's with any issues they may have! Thank you, SearsCares

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