Product: Sears Refrigerator Warranty Clear all filters (3 of 3 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:

Sears in Carlsbad, New Mexico - Inferior Product, Worthless Warranty

1.0
Details
Refrigerator failed while under warranty. Notified Sears before warranty expired. Repair man arrived after warranty expired and replaced the compressor. In process of replacement he observed that the unit had lost all of its refrigerant. Within 90 days the unit failed again. It had again lost all of its refrigerant which was the original problem. The compressor may on may not have even had a problem but the unit was definitely out of refrigerant both times. The refrigerant leak was never repaired. Now the refrigerator is outside the original warranty and the 90 days from the compressor replacement and Sears refuses to warranty the original problem that occurred while it was under warranty and was never fixed.
View full review
Review
#1662632 Review #1662632 is a subjective opinion of poster.
Product
Sears Refrigerator Warranty

Sears Does Not Honor Warranties!

DO NOT purchase appliances from Sears Canada. They do NOT honor their warranties. Purchased all new kitchen appliances PLUS the extended warranties. Within 6 weeks the ice maker of the Samsung Refrigerator froze up. We thawed it out and it soon happened again. We called Sears and a Service Rep was sent out. He communicated to us that there were issues with these ice makers and would order us a new one. We did not hear from them again. After several attempts to follow up both thru Sears and the Service Company, we were informed the warranty would not be honored as the issue was "our fault". After visiting the store personally, many phone calls, emails and letters to the head office of Sears that were not responded to, we finally gave up! I have NEVER received such poor service from a Company that boasts "Satisfaction Guaranteed". There is NO customer service at Sears.
View full review
Review
#1030398 Review #1030398 is a subjective opinion of poster.
Product
Sears Refrigerator Warranty
Reason of review
Bad quality
After countless phone calls over the last several months/years with numerous different Sears staff, I have been told by Chris “sorry, there’s nothing more we can do for you”. This is unacceptable. I have attempted to get this issue resolved with no satisfactory results...
View full review
1 comment
Anonymous
#1241715

A warrant for what?

Do you mean warranty instead of warrant?

Review
#956233 Review #956233 is a subjective opinion of poster.
Product
Sears Refrigerator Warranty
Reason of review
Poor customer service
Loss
$1800
Preferred solution
Replace or finally repair the broken unit

Contact Sears Customer Service

Mailing Address:
Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
All Sears Contacts

Sears Reviews

  1. 1192 reviews
  2. 497 reviews
  3. 281 reviews
  4. 72 reviews
  5. 29 reviews
Sears reviews