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I returned a mattress to Sears and they picked it up on September 11th. Today is October 3rd and I have still not received my refund check.

First of all, I expected the money to be returned to my bank account via direct depost, not delivered by check. When I call the customer support line, they can only tell me that 'the check has been sent'. And this refund was not sent with any type of tracking number. I am on the phone now with a customer care representative and she still seems to have no answers regarding where my refund is.

Three weeks is plenty of time for a customer to wait for a refund. I will never shop at Sears again.

Product or Service Mentioned: Sears Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $659.

Preferred solution: Full refund.

Company wrote 0 private or public responses to the review from Oct 03, 2016.
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