Unbelievable! The Sears clerk was super helpful, and took a lot of time with us as we bought a mattress set for over $1,300!
Once the delivery man showed up, he refused to deliver it saying he would have to bend it to get it up the stairs to the bedroom, and if he did that, he would have to pay Sears for it because he would be in trouble. Now, 10 years ago a delivery man managed to get our old one upstairs with no problem. Lousy attitude, lousy customer service. We got no satisfaction at all by calling his superiors.
Very rude and unhelpful. Don't waste your time at Sears mattress sale.
I waited a week for this delivery and am very disappointed. Now have to start shopping at square one.
Review about: Sears Delivery Service.